THE ASSESSMENT OF THE JOB SATISFACTION AND QUALITY OF CARE AMONG NURSES IN THE PUBLIC HOSPITAL OF LAHORE, PAKISTAN: AN EMPIRICAL INVESTIGATION
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Keywords
Job Satisfaction, Quality of Care, Public Hospitals, Nurses
Abstract
Background: Patient satisfaction, influenced by past experiences, future expectations, and personal values, is a crucial indicator of quality nursing care and overall healthcare quality.
Objective: The primary objective of a descriptive correlational study is to investigate the relationship between nurses' job satisfaction and quality of care, as well as identify factors that influence quality of care.
Materials and Methods: A quantitative research study was conducted using a convenience sampling technique to collect data from 222 registered nurses employed at Jinnah Hospital in Lahore, Pakistan. The data collection tool utilized was a 5-point Likert scale questionnaire, which was specifically designed to assess the relationship between nurses' job satisfaction and quality of care. The collected data was then analyzed using Statistical Package for Social Sciences (SPSS) version 26.0 software to identify significant correlations and trends."
Results: This study revealed a significant positive correlation between nurses' job satisfaction and quality of care, indicating that the quality of care they provide improves as nurses' job satisfaction increases. Furthermore, a substantial majority of participants (68.5%) acknowledged that their job satisfaction has a direct impact on the quality of care they deliver, highlighting the critical importance of nurses' job satisfaction in ensuring optimal patient outcomes.
Conclusion: This study conclusively established a positive correlation between nurses' job satisfaction and quality of care, and identified workload, stress, and unsafe work environment as the primary factors negatively impacting quality of care.
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Azra Parveen
Principal, College of Nursing, University of Child Health Sciences/The Children Hospital, Lahore, Pakistan
Nasim Sharif
Public Health Nursing Supervisor, College of Nursing, Pakpattan, Pakistan
Khadeeja Khurshid
Charge Nurse, Punjab Institute of Neuroscience (PINS), Lahore, Pakistan
Zartasha Gul
Charge Nurse, Punjab Institute of Cardiology, Lahore, Pakistan
Tabassam Zia
PhD Nursing Scholar, Center for Post Graduate Studies, Lincoln University, Malaysia