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Lusy Noviani
Putriana Rachmawati
Alvin Irawan


pharmacy, technology, ChatGPT, transformation


ChatGPT (Chat Generative Pre-trained Transformer) is an artificial intelligence chatbot that uses a technology transformer to predict the following sentences or words in a chat or text. ChatGPT has begun to be widely used in pharmacy services to obtain information about disease, treatment, and patient therapy. However, it has not yet been discovered to what extent the safety and effectiveness of ChatGPT in helping pharmacists for the treatment process and patient care. This article review aims to summarize, evaluate and find the gaps in the research that has been done so that a better understanding of the role of ChatGPT is obtained to optimize its use in pharmaceutical services appropriately. Using English-language publications that were published and connected to ChatGPT and pharmacy services in 2023, the study used a multi-method qualitative approach, ProQuest, and ScienceDirect databases. ChatGPT shows excellent results in helping pharmacists give counselling and bringing immense potential in optimizing pharmacy services and in making clinical decision support. But ChatGPT can’t give accurate and safe information, can’t understand pharmacists’ instructions or explain adverse drug reactions and their causes. The ChatGPT answer shows no signs of reproducibility to low reproducibility.   ChatGPT is a helpful technology, but not a professional medical advisor that can substitute such as a pharmacist. ChatGPT’s output must be validated before decision usage for the safety and efficacy of the treatment.

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