EFFECTS OF EMERGENCY DEPARTMENT STRUCTURE ON QUALITY OF CARE IN TAIF HOSPITAL
Main Article Content
Keywords
Emergency department structure, quality of care, patient satisfaction, emergency care delivery.
Abstract
In order to determine the level of care that is offered to patients, the structure of an emergency department (ED) is an extremely important factor to consider. According to the findings of this study, the organization of the emergency department at Taif Hospital has an effect on patient happiness, service efficiency, and the effectiveness of treatment. One hundred twenty patients participated in a survey that was designed to be cross-sectional. The data was collected through the use of structured questionnaires, and it was used to evaluate the patients' experiences with wait times, staff responsiveness, communication, facility conditions, and overall satisfaction. Despite the fact that the ED maintained a high level of professionalism and cleanliness, the results show that patient experiences were significantly impacted by issues such as lengthy wait times, insufficient personnel, and inconsistent communication. After doing statistical analysis, it was shown that there were significant relationships between the availability of staff, the promptness of medical attention, and overall satisfaction (p < 0.051). Even though 56.7% of patients reported being satisfied with the overall experience, there is a need for structural adjustments because there are concerns regarding organizational efficiency, the availability of enough medical resources, and patient participation. For the purpose of boosting the delivery of emergency treatment, the study suggests increasing the number of staff members, optimizing workflow processes, and investing in medical equipment that has been significantly updated. In order to improve emergency department services and the results for patients, hospital administrators and policymakers can benefit greatly from the insights provided by these research.
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Tahani Saddeek
Emergency Medical Services Specialist Kingdom of Saudi Arabia.
Abdul Hadi Al-Rashidi
Nursing Assistant, King Salman bin Abdulaziz Medical City in Medina, Women, Maternity and Children's Hospital
Ashraf Baboor
Periodontic Consultant, Alnoor specialized hospital
Ahmed Almughais
General nutritionist Qatif Central Hospital
Faleh Alshammari
Social worker Kingdom of Saudi Arabia.
Barakah ALNofish
Social worker Shenan General Hospital
Faris Almalki
Emergency Medical Technician, Kingdom of Saudi Arabia.
Layla Alshammeri
Nursing Specialist King Khaled Hospital – Hail
Saleh Alghamdi
Emergency Medical Technician Kingdom of Saudi Arabia.
Abdullah ALwagdani
Emergency Medical Technician Kingdom of Saudi Arabia.
Ahmed Alharthi
Emergency Medical Technician Kingdom of Saudi Arabia.
Bassam Alobaidi
Emergency Medical Technician Kingdom of Saudi Arabia.
Sahal Aljuaid
Emergency Medical Technician Kingdom of Saudi Arabia.
AHMED ALNEFAIE
Emergency Medical Technician Kingdom of Saudi Arabia.
Matla Alotaibi
Emergency Medical Technician Kingdom of Saudi Arabia.
Yasir Alqurashii
Emergency Medical Technician Kingdom of Saudi Arabia.
Masoud Al-Swat
Emergency Medical Technician Kingdom of Saudi Arabia.
Khalid Alkhaldi
Emergency Medical Technician Kingdom of Saudi Arabia.
Muharab Aljuaid
Emergency Medical Technician Kingdom of Saudi Arabia.