PATIENTS’ PERSPECTIVE OF THE QUALITY OF MEDICAL CARE RECEIVED AT AYUB TEACHING HOSPITAL, ABBOTTABAD
Main Article Content
Keywords
Patient Satisfaction, Patient Satisfaction Questionnaire 18, PSQ III, Medical Care, Healthcare Services
Abstract
Introduction
Patient satisfaction is increasingly being perceived as a dimension of the quality of hospital care along with clinical safety and effectiveness because it gives insight into the internal aspects of hospital care. We aimed to record the level of patient satisfaction at the different dimensions of patient satisfaction from the services received at Ayub Teaching Hospital (ATH), Abbottabad. Through it, we hope to bring a positive impact on healthcare facilities and patient satisfaction at this facility.
Methodology
This cross-sectional study was carried out on admitted patients at ATH, Abbottabad. Data was collected on a structured questionnaire consisting of the patient satisfaction questionnaire 18 along with socio-demographic parameters from 351 volunteered participants. Ten in-patients for more than three days were included by lottery method from each ward of the hospital. Data was analyzed using SPSS version 25. Participants’ characteristics are presented in frequencies, percentages and mean with standard deviations where applied. P-value of <0.05 was considered statistically significant.
Results
Mean of the overall satisfaction score was calculated at 69.77 ± 9.314 (3.88 ± 0.5275) indicating a good level of satisfaction. When correlated with the studied independent variables, it showed a statistically significant difference only in the occupation sub-factors. Respondents with higher education and urban dwellers indicated a significantly higher level of satisfaction in financial aspects and communication.
Conclusions
Achieving the optimum level of patient satisfaction should be the set goal. Hospital administration should arrange training workshops for the staff on diverse topics of significance and take initiatives to mitigate patient grievances in all the domains of patient satisfaction in order to improve the overall level of patient satisfaction.
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This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.
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Fatima Qayyum
MBBS, FCPS- Medicine, Fellow Endocrinology at Capital Development Hospital, Islamabad.
Hamza Javed
MBBS, Trainee Medical Officer, Radiology Department, Ayub Teaching Hospital- Abbottabad.
Sidra Qayyum Malik
MBBS, FCPS- cardiology trained. District Head-Quarters hospital, Abbottabad
Haseeb Hayat
MBBS, Trainee Medical Officer Medicine department, Hayatabad Medical Complex, Peshawar
Sameed Khan
MBBS, Trainee Medical Officer Medicine department, Lady reading Hospital, Peshawar
Arshia Khattak
MBBS, surgical SHO at St Luke's General Hospital Kilkenny,