Optimizing the Radiology Experience through Radiologist–Patient Interaction
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Keywords
radiology, patient education, knee MRI
Abstract
This survey-based study aims to investigate patients' understanding of and expectations regarding radiologists in the outpatient setting, specifically focusing on knee magnetic resonance imaging (MRI) at an urban, quaternary care academic medical center.
Materials and Methods: A comprehensive survey was administered to adult patients undergoing knee MRI over a one-year period at the specified medical center.
Results: The survey findings reveal that a minority of patients undergoing knee MRI during the study period were aware of the radiologist's role, aligning with existing literature. Only around one-third of patients anticipated meeting the radiologist during their radiology department visit for knee MRI. Although the majority of surveyed patients expressed a desire to contact the individual who interpreted their exam, only one patient did so during the study. However, six respondents from the follow-up group reported contacting the person who read their exam through various means.
Conclusion: Despite the majority of patients expressing a wish to communicate with the individual interpreting their knee MRI, actual contact with radiologists was limited. The study suggests that patients' understanding of the radiologist's role may influence their communication behaviors. The findings highlight the need to explore and address barriers in patient-radiologist communication in outpatient settings
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